Robotic Process Automation (RPA) is the use of software with Artificial Intelligence (AI) and Machine Learning (ML) capabilities to handle high-volume, repeatable tasks that previously required a human to perform.Automating IT tasks does not mean losing control over processes. Whether you’re using scripts, or an IT Process Automation solution, you can always ensure that prior to performing any sensitive data-related activity, the automated process pauses to receive a ‘human’ confirmation and acknowledgment​.